-I am a long time Comcast customer including cable, internet and cell service. -My wife, my brother and I are all listed on the cell phone account with my wife being the account manager. We are all residents of the same household. -My brother and I went to the local Comcast store to purchase a new phone as his phone was not holding a charge. He is a long haul truck driver and uses a phone in his job. -The store rep in Olympia, Wa, Jessi Jones, refused to sell us a phone citing that neither one of us was a manager on the account. She stated that my wife needed to be present to be able to purchase the phone or that I would need to be added as an account manager. She noted that no chargers could be made to the account without the authorization of the account manager. She did not offer to add me as a manager although we showed her my ID. -We asked Ms. Jones if she could call my wife to receive authorization as my wife was suffering from a kidney infection and was confined to bed. She declined to do so. We also offered to pay for the new phone in full so there would be no addnl charges added to the account that weren't already there. She again refused to sell us a phone. -We then left the store and returned home were my wife and I called Comcast customer service to see if I could be added to the account as a manager. The rep was very pleasant and offered to help us add me to the account as a manager. After spending nearly an hour on the phone the rep indicated I was authorized to make changes to the account and to purchase products. I'm sorry, I do not have the name of the service rep. -My brother and I went back to the Olympia store to purchase a new phone. Much to our surprise, we were again told by Ms. Jones she could not sell us a phone as I was not a manager on the account and no charges could be made to the account by an unauthorized party. I explained our visit with the Comcast customer service rep but she still refused to sell us a phone. We also offered to pay for the new phone in full but she still refused. -We then asked to speak to the store manager. He basically restated what Ms. Jones had told us. However, he indicated he could sell us a phone but it would need to be sent to us. We again noted our conversation with the customer service rep and our willingness to pay for the new phone in full. Again, he refused. By that time we were totally frustrated and left the store. -After two trips to the store and nearly an hour on the phone with a customer service rep we still do not have a new cell phone. -I am completely frustrated with the lack of customer service and logic in not selling us a phone. What am I missing??? I'm considering moving to different cell provider unless I get something from Comcast that makes sense. Respectfully, Steven Evert (Winifred Evert) Account No: [protected] [protected] or [protected]