We were told that there had been fraudulent activity on our account. We were issued new cards in January and on January 30th, Citi closed our account. We discovered that our payment had not left our bank account so we investigated and found that there was a one number error when we reentered our electronic payment info for the new credit card. We corrected this and our payment was made before the due date and our account was current. We called Citi and appealed the closing of our account. We waited two weeks to receive a letter in the mail that our request to reactivate the account was denied due to the returned electronic payment. The appeal process never allowed for the voice of the customer. Talking to a customer service rep, a supervisor and a manager failed to correct the situation and I was told that they do not have the authority to override the decision. I wonder why they have a customer service department if they have no authority / ability to correct an issue with a customer that has never been late with a payment for many years and both people on the card have credit scores near 800. I was told I could open a new account but then what would that accomplish? Other than another opportunity for me to get frustrated with a customer service department that has no power to correct a resolved issue on a current account. I was also told that the account was closed 2 days before my Costco reward was to be payed out which I also forfeited. This is the worse bank to do business with and If any one reads this I suggest that you look at any other reputable Bank and run far away from Citi Bank unless you like to be mad or frustrated .