Today, July 22 2021, I received a bill from Citibank for a Sears credit card for $2.88. I called Citibank [protected] to discuss the problem. The person who answered was Alberto, employee I.D. [protected]. (I believe the call was recorded so you can check the truth of what I say.) I explained that it was my husband's credit card, and he had died on April 28, 2021. I also told him that on May 4, 2021, I received a letter from Sear's saying his account would be closed due to inactivity if he didn't make a purchase by June 30, 2021. That was fine with me. In fact, I checked my husband's files and found there were two cards - one in my husband's name and one in my name - that had never even been activated (see photo attached of cards still stuck to the mailing they came in). Alberto looked into it and said the charge was made at a Barnes and Noble in June. I told him that was a fraudulent charge. He said I would have to contact Barnes and Noble and dispute the charge. I started crying a lot and saying that couldn't be right. (You can imagine all of the paperwork and phone calls one has to do after the death of a spouse. This put me over the edge.) I asked whether Citibank could just write off the charge (less than $3) or dispute it with B&N themselves? He said there was no way to do that. I asked for his supervisor multiple times, and he said he couldn't do that until he read me something. He started reading about if I didn't pay the charge, it would be referred to Citibank's legal department who would review the case, and possibly send the bill to a collection agency. I lost my temper and begged him to stop. He insisted he needed to finish reading this policy to me before he could try to find a supervisor, He said there are very few supervisors and it can take a long time to find one. If he couldn't find a supervisor in 1 minute, I would have to call back. I said I would stay on the line for months if I had to. He found a supervisor (Noah I.D. No. [protected]) who said he couldn't do anything either. I asked for his supervisor, and he gave me the mailing address of the Office of the President in Sioux Falls, S.D.. Another of my beloved husband's credit cards (Suntrust Bank) was fraudulently charged twice on June 13 and 14 at a 7-eleven. These charges amounted to over $900. The woman from Suntrust Bank was so kind and compassionate when she heard that my husband had passed away, she told me I didn't need to worry about this at all. They would handle getting the money from 7-eleven. I recently got another bill for about $2700 from a Citibank card that my husband shared with my daughter as an authorized user. I called them right away and was told that since the responsible card holder is deceased, I was not responsible to pay it. I said if they could send me a listing of the charges, and they were valid - and not obviously fraudulent - I would readily pay the bill. It was repeated to me that I didn't need to pay the bill in a case of death. That would be totally voluntary on my part. I said I wanted to pay it if it was really owed. I believe this is the proper legal way that Citibank should have responded to the $2.88 post mortem fraudulent charge on the Sears card.