We completed and mailed the request for rebate offered by Centerpoint Energy October 12, 2017, after having a new 3.5 ton heating and air conditioning unit installed. The installers completed their portion of the forms and we our part. I called to request a rebate status report at the end of November and received no help whatsoever from Customer Service, was transferred to the Rebates Department line which did not and never has answered, the garbled name message is always that the garbled name rep is not at their desk. I tried again yesterday, customer service first then the useless transfer to the useless rebates garbled name phone. I called seven times yesterday, always the same garbled name message, left my name and number each time with absolutely no call back whatsoever. Trying to be patient, I tried again today, same as yesterday and the times I have called before. If I were asking something difficult or unreasonable I might be able to understand this horrible treatment, but all I asked for was a status report on the rebate -- the rebate Centerpoint Energy told me about with their bill inserts. I did not start this, Centerpoint Energy did and apparently is not trustworthy even to back up what they claim their policy is. This is just my first stop. I'm giving you the chance to make this right before I go to the BBB and the authorities in Little Rock and D.C. Fraud is not very popular ever but is being scrutinized more closely than ever lately and dealt with.