My wife, who is on dialysis at home, and I purchased a ($10, 000.) Generac Generator which required a gas meter upgrade. They upgraded my meter was June 9th., 2021. The meter, which we paid ($350.) for the upgrade, was installed improperly and is crooked. The Tech told me he did not have THE PROPER PIPING REUIRED ON HIS TRUCK. One of the steel pipes on the left, connected to the meter is (5") shorter, plus or minus, than the pipe on the right! ! ! The Meter Dial is crooked! CenterPoint Customer Service told me when I called them that they would have a service Tech come to my home to fix the problem yesterday, July 1st. between the hour's of (8:00 A. M.) & (8:00 P.M.). The representative told me the Technician would call (30 Minutes) prior to arriving at my home! My wife delayed her dialysis because the gas, obviously, would be turned off during the repair. No one ever called us or came to our home! ! ! When I called to inquire about what happen, the representative told me no one came because it takes (3) to (4) days for an investigative technician to come out and see what is wrong with the meter ! ! ! Why didn't the first representative tell us that instead of saying they would be at our home at the times referenced above???? A Ms. Miles, a Supervisor, called and left a message on our answering machine today, July 2, stating a Tech would be at our home today???? How does she know we will be home or not?????? The number she left to call her was CenterPoint's standard Customer Service number. You have to wait on the phone for (35 ), (4o), and sometimes (45) minutes to talk to someone! that's if your lucky! Sounds like it is time for an attorney to get involved to take on this Conglomerate ! Thank God my wife and I are wealthy and believe me, we wills pend the money both with Attorney and also with local TV Stations, if required!!! Johnny Falco [protected]