We lost entire kitchen during the February Freeze event. Last month we decided to go with gas when our kitchen is rebuilt. As of 8/25 we do not have a usable kitchen, no floors, countertops, appliances, etc. We inquired and were told we could be put on list for meter to be installed. We said yes. We have paperless billing and auto-pay. Gas is not connected to house yet. No appliances have been installed yet we are being billed a monthly customer service fee of 20.72!!! They say it cannot be waived even though we do not have service yet!. They said when the meter was set, even though its not being used our billing has been started. We were never told of this or we would not have had it installed until our kitchen was rebuilt. The fees are things such as postage and billing?? We are paperless! This is fraud. I know our recourse is through the Rail Road commission and Texas Attorney General office but wanted to try this route too.