I have had two similar encounter with the managerial staffs. I purchased the phone on the 25-November-2020. Firstly, in March 2021 i returned the phone for repairs as it had stopped charging and the battery power was running low within minutes. When collecting the phone I was issued with an invoice before collecting the phone from the store, which I suspected fraudulent activity and did not paid, as a result i collect my phone under the warranty policy ( managerial staffs took the first original receipt of the first return, when collecting my phone) . Secondly, on the 27 May 2021 I returned the phone for repairs again for the same issue, on the 16 June 2021 I went to collect the phone and was issued an invoice this time doubling the total amount of previous invoice, stating that my phone was physically damage and will not cover the warranty policy. The cracked screen referred to as physically damage would be a cracked screen protector. Cash Crusaders Goodwood Shop 14B Goodwood Mall Corner Voortrekker & MacDonald Roads 7460 South Africa My Email address: [protected]@yahoo.com Thank you