I'm very disappointed in Indianapolis store. I requested a car to transfer to my place at July 9th, the car arrived at July 15th at Indianapolis store. It still not ready yet. From July 9th to now, I never received a phone call/ email/text message from the store about the status of the car. Every time I have to call them and wait on the line for a long time to get information that not useful at all. Everyone will told you a different story there, at July 16th they said it could be ready at July 19th. July 20th they said they are finishing up inspection and they will call me any time. Then at July 21th they said they don't have title and they don't know when it can be ready. Every time they said they will follow up with me, but again, I never received the follow up call. One time I call business office, they transfer me to service department, the guys answer the phone transfer me to service department, and the guy in service department said he don't know and then just hung up the phone in a very rude attitude. I try to be a nice custom and speak politely, it turns out that I can't be taken care of. I feel so sad and disappointed, I trusted CarMax and spend so much time to search a car, hold a car and transfer a car, but now I received such bad, disappointed and unprofessional service.