Good afternoon, I would like to get feedback on the process for acquiring a travel voucher for two tickets purchased last year for my son and I to travel to Trinidad in April 2020 to participate in a junior tennis tournament. I went to the V.C. Bird Int'l Airport today and enquired on the process and was advised by the helpdesk that I needed to call the 800 #. I called the 800 # and was advised by the automated answering service that I needed to file a complaint via this medium. Due to the onset of COVID19 the T&T Tennis tournament was cancelled. At the time the flights were cancelled, I was advised that I would get credit towards future travel on Caribbean Airlines. The E-ticket numbers are 106-[protected] and 106-[protected] in the names of Peter Quinn and Giovanni Quinn respectively. It would be very unfortunate if I could not get credit toward future travel given that the cancellation of the travel itinerary was through no fault of mine but due to COVID19. Please advise.