Yesterday evening i went to your one of outlet when my husband went to pay the bill my husband ask about credit card offers and the cashier told there no offers she did not ask about the loyalty card or phone number .i went to go to buy grapes bcz my son ask for it.when come to pay only one cashier in from counter others were closed.i think they were hurry to close there cash.i waited to pay and i ask why didnt add discount to my other bill suddenly behind one cashier said I ASK HE THIS SIR SAID NO LOYALTY CARD.My husband said she didnt ask so turn to come other side.again cashier said ITS NOT MY FAULT I ASK HE SAID NO ASK THAT SIR, she talk continue .i ask her did i say anything to you mide me miss communication she still ttalk loudly and SHE SAID ITS NOTMU FAULT I KNOW MY WORK ITS YOUR FAULT LIKE THAT.My husband was very upset and shy he went out.when that cashier sound supervisor also was looking when Im going out he ask me mam wwhat happened i told him and came out.still she was looking me and stairs at me.then i ask manager whats going on he said i ask her i will look forward this matter . that time al cashier was turning shoulder laughing at me.I really went to buy goldie meatball cz i heard thought siyatha fm DJ ARA was talking about discount to the loyalty customers .but when you enter to outlet this is the situation .Im also from hospitality industry but we know how to handle the upset customer and when the mistake happened apologize to the customer and make more rreturning customers .so take tjis issue as a genuine one.hope you will take proper action .i loss my discount point and mood aswell .when i come out my son ask AMMI U UPSET BCZ THAT AUNTY SHOUT YOU, DONT CRY AMMI, WHAT UNCLE TOLD YOU.IS THAT AUNTY BAD AMMI.i really feel so apset.so please arrange the a training abot complain handlingand attitude .what ever offers you introduced what campaign you do their will be no use with customer upset with this kind of matters.please find the bill I have attached.