I have been trying for several days to contact technical support about an error message and not being able to print. I have called the number for this particular model and not once has it recognized the model Pixma G6020 when asked for it. It always repeated a completely different number. Several times it has told me to call back when I have the product number and registered my printer. I already did so. I have called several different numbers and got no response. I have spent over 2 hours on-line trying to find some support. So far, the only support I have found is through another company I have to pay for help. Every time I tried to find a number on the internet, it took me to dozens of companies that were not Canon. I tried the call back process - no call back. I got a survey from Canon touting their "World Class Customer Service." I don't know what world they are talking about but it's not mine.