When we were originally contacted by Canada Post with regards to installing rural mail boxes, we were told that all parcels that did not fit in the parcel box would be attempted to be delivered to our door, if not home a parcel card would be on our door. However, since Covid it has changed to having the parcel left on our door front, which is even better. However, neither is happening, our driver is not attempting to come to our homes, he is merely putting a card in our box and bringing parcels to the post office for pick up. The service we were promised was parcel delivery. I have put in multiple complaints and this service (promise) is still not being provided on a regular basis. I wish to start a ticket, place a formal complaint towards our delivery person and have someone contact me in this regard. [protected] marie.[protected]@live.ca We pay taxes, we pay the same for our postal stamps and the service of having the parcels delivered to our door was promised to us when the boxes where installed, this driver is NOT fulfilling that promise or his duties.