On April 28th, 2021 I mailed Mother's Day Cards & Gifts to Calgary, Alberta. My package arrived in Calgary on April 30th and was put on a truck for delivery at 10:21 a.m. but at 10:31 a.m. was returned due to processing area and since then has not been delivered to my Mom. On May 6th I called Canada Post customer service who wrote a ticket # [protected] and advised if package doesn't show up by May 14th it would be referred to Claims Department. On May 12th I received an e-mail to say this has now been referred to Claims Department for further investigation. On May 31st, 2021 I received an e-mail advising me that a cheque for $121.73 is being mailed to me with no explanation about what happened to the package and only giving me 1/2 of gifts I sent (insured for $200) and postal charges. On June 1st after waiting 30 minutes on hold for a customer service rep I was advised that the package was not marked lost or stolen and will eventually be found and sent to my Mom who is 90 years old and because there was cash I was only reimbursed for gift certificates. When I mailed the package the postal agent in Scarborough asked what was in the package and was told and at no time was I advised if you send cash Canada Post will not reimburse you. The package is still showing somewhere at your Calgary facility and I'd like to know how this investigation was done and why the package is still in your postal facility for 6 weeks now. Thank You. Paula Sinclair