29 May, 2021 → by ClaimboUser514581
General cutomer service
1
Shady company, beware. I attempted a purchase of a 6000 dollar TV, from beach camera, owned by buydig. They don't attempt to charge your card until several hours after you submit, so of course I ordered in the evening, late at night and went to bed. I missed the text verification from my card company and the purchase was denied. I tried 3 times to recharge after the bank refused it but it would never go through, I tried to re-add the item to my cart, but the extras were missing (accidental damage, gift cards), i contacted customer service via email and asked if i could get the original deal and they just said to 'call a sales person and they will give you the best price'. Fed up with this route I decided to try to order online from a different route. Before I realized that beach camera was now owned by buydig. I went to order this model through buydig and put in a different credit card, they debited the money from my account, then after 2 days, after taking the money, buydig canceled the order. I called customer service and they said it was due to fraud alert. After they debited my account. So long story short, buydig, debited my account 6000 dollars then decided it was fraudulent. and 1 week later I am still waiting for the money to be returned to my account. Stay away from these guys, it's a shady operation, go to bhphoto.com or crutchfield.com or even bestbuy.com...really anyone is better than theses guys.