I have been a black card holder and then a gold card holder for 18 years since Borgata opened. I have never frequented any other casino and when I was there last month, I was told I lost my status. I reminded the person I spoke to of the pandemic, but she could not care less and her attitude was disgusting. I do not think it is unreasonable to ask for some consideration, which the person that I dealt with did not want to hear. Thank you in advance for anything that can be done. Saul Suzzan