This is a complaint about Booking.com and their refusal to refund charges when their provider requested that we cancel our reservations because of Covid restrictions. I have attached my earlier correspondence with " Resolver", which chronicles my attempts to resolve the matter. MOST RECENT COMMUNICATION TO RESOLVER case No.RES9548912, WHO ADVISED THEY WERE UNABLE TO HELP: As a result of covid restrictions, we were asked to cancel our reservation for a stay at "coos bay cottage", a reservation made through Booking.com. We obliged. The e mailed cancellation request provided by booking.com did not have a place to request a refund. When I asked for a refund, Booking.com replied that I had agreed to a credit at the time of the cancellation. These facts present legal issues of issue Force Majeure and contracts of adhesion. While, I would like to vindicate the many other Booking.com travelers who are likely in a similar position, I prefer to resolve this amicably, at this time. I currently hold a reservation at Cold Creek Inn booked through Booking.com. I have provided the information below. Please credit the charge for this reservation to the outstanding balance for the canceled Coos Bay reservation, currently in dispute, and refund the balance to my credit card or issue a credit for the remaining sum. Thank you. Shirley Hochhausen Cold Creek Inn Jul 17-18 Check in Jul 17 Check out Jul 18 Duration of stay 1 night Address 724 North Mount Shasta Boulevard, Mount Shasta, California 96067, United States Phone number +[protected] Confirmation number [protected] View and edit in Trips Cold Creek Inn 5:13 PM (26 minutes ago) to me Booking.com Confirmation: [protected] PIN: 0685 [protected] I am writing to complain about an issue with Online travel agent. I have already raised my issue within your organisation, but I feel that my issue is still unresolved, hence my need to involve you in helping to resolve this problem. Here is what happened: In December 2020 I booked Bayview cottage through Booking.com. Because of concerns about Covid, Bayview cottage canceled our reservations and advised they would provide a credit. I have tried 3 times to contact them regarding a credit and get no response. When I first booked I got a response from them immediately.This is not a way to treat a customer. Please arrange a cash credit to my account or explain why you have not done so. Thank you, Shirley Hochhausen . This happened on December 6th, 2020 Please refund my payment. Please reply back via this email address, as I would like to keep all my communications in one place. Yours sincerely, Shirley Hochhausen 10 Forest Lane Berkeley Ca. 94708 94708 RES9548912 Original complaint date: 07/04/2021