I have ordered on Mar 6 for flower and delivery on Mother's day Mar 9 (3 days ahead). However I did not receive it until 22:45 PM when everyone went on bed and quit waiting for the flowers. I have tried both live chat and call center but has no answer. Contacted this morning and was informed since it was delivered there will be no refund, not even an apology. Your delivery policy is " Regular Delivery (Next Day) $14.99 Orders will be delivered between 9 a.m. and 8 p.m. for residential addresses, and between 9 a.m. and 5 p.m.? I request a full refund and apology from Bloomex, and I will reserve any further action sin legal and social media.