I am a domestic Gas user for Bharat Gas, Consumer # 55121 under the name of my father Shri.M.K.Vasu, we had booked our cylinder on 14/Dec/2010 booking # 2216, even after repeated reminders I am still not able to get the booked cylinder till date.First of all let me tell you that Bharat Gas as a company advertises that it supplies gas to its consumers at specified time within 24-48 hours, sorry to say that this grievance is not even taken care and repeated reminders falls on deaf ears.The agency name where we book our cylinder is Ashok Gas Service, Sai Satguru Apt, Shop#B-2, SaiNath Wadi, Asalfa Link Rd, Ghatkopar(W) –84, the response from their side is pathetic and undigestable, their services which they offer is very poor, we never thought Bharat Gas would render such a pathetic service, this is not the first instance where we have come across, past experience where after booking the cyclinder we didn’t get it for more than 20 days and after going to their agency all they had to say was the cylinder was received by us and the same reflects in their records we showed them our consumer card where the deliveryman makes a note an gives a receipt, then they said that they would send it to us and it could be bymistake that they may have made an entry in their logs, this is not just one case you will find people complaining in their office daily, when after repeated reminders on the telephone when we got no response I made a point of visiting them and knowing what lies beneath(the truth), in fact I was amazed to hear the reason of non-delivery or late delivery of Gas cylinders-the reason was that their computers were stolen and they do not have any alternate database.I even spoke to the manager Mr.D G.Sawant who was so very rude, I just asked him a simple question “If the computers are stolen have we to suffer because of them as they did not have a security Guard to my disguise the answer he gave me was quick and witty he answered me that “if I feel this he cannot help me and I need to switch or look for an alternative(should I think that he was pointing that I should purchase the cylinder by paying extra(black marketing this is surely done by their delivery man)”So now I started cursing the thieves who stole the computers not because it belonged to me but like me there were many consumers who were complaining of non-delivery of Cylinders, OH! how I think I made a great big blunder of remaining a loyal consumer to Bharat Gas instead I should have switched to HP Gas services which really gives services till wee hours in the evening.