I ordered 2 patio umbrellas. One was delivered on June 1st and the tracking of the order said that both umbrellas were delivered. I contacted BB & B in Kelowna (where I placed the on-line order) and spoke to Deb (who told me she was the store manager). This woman was extremely rude from the outset of the call and basically told me that it was not the responsibility of BB & B to assist me in finding my paid for product. This woman spoke in a condescending tone throughout the phone call and basically hung up on me. I am now considering to never shop at BB & B again because of this interaction. There are many other places to get similar products without such poor customer service. If I hear nothing from you about this complaint, that will be my action.