I recently transferred $480 using Osko PayID to a friend who banks with Bankwest. I made the payment in 44 seperate payments. It was actually meant to go to her mother's account so she transferred it back to me using the same Osko PayID method and Bankwest will not release it back to me and are holding the money because they want my friend to go into a branch and verify her ID. During these Covid times it is very hard for her and now I am $480 out 9f pocket because they are holding the money for no reason even though they sent her an email confirming the funds transfer. I need my money back ASAP and the issue of verification has nothing to do with me regardless. How is this fair?