I have opened a checking and savings account with west-b109940">Bank of the West on July 21, but could not fund it online, given that the credit union I wanted to transfer funds from was not among the available banks, and from one of the banks that were available, and where I did have funds, trasnfers were not possible at that precise moment. I was told that the application is being considered and that I will be contacted should additional information be required.I was not provided with a checking or savings account number. Five days later, I was asked to upload a copy of my DL. Did that. On Friday, July 30th at 3pm (but I got to read it after 5pm), I received an e-mail letting me know that my account is open, and that, in order to get the $500 bonus for the checking account and the $100 bonus for the savings accounts, they will have to be funded by the end of the month (which meant, that very day). I tried to do just that, online, yet my credit union account, which was verified for the credit card issued by the same west-b109940">Bank of the West, did not show up as a bank from which funds could be transferred. So, I needed to add it and verify it. The instantaneous verification of the credit union account did not work, so I needed to verify it by way of the two small deposits. Did that on Monday, and then tried to fund the two accounts. However, after initiating the first transfer, a screen with three questions showed up, I answered the three questions correctly, yet was told that my transfer was cancelled and the account frozen, and that I need to call a number to unfreeze it. After calling that number and spending 3.5 hours, I was told that, after checking all the personal info, SS#, address, telephone, DL number, that, in fact, removing the block was possible only by visiting a branch. Which I did, today, August 2, to be told that, since the account was not funded by the end of July (although it had been open only since 3pm on July 30, a Friday), I would not receive the bonus if I funded them on August 2, and that nobody could do anything about that (branch manager included). The whole experience was supposed to last for 10 minutes, as the letter that I had received inviting me personally to open those accounts had mentioned. I think something is fundamentally wrog woth the bank, as waiting times for their customer service, as the inability to do anything online, and as the absurdity of conditions for bonus are concerned, for the complete disregard of the actual day the account was opened in the bonus rules. I asked for both accounts to be closed, unfunded.