My complaint is against Mike' finical advisor at the Lindell location in St. Louis, MO. I scheduled a time to speak with someone to add my daughter as an authorized user to my account appointment was made for [protected] she took off work because we under the impression we would need to come in. Upon arrival, I was informed by Michael that they don't have anything to do with the credit card side and this could be done online. Have a good day. When I asked, why wasn't I ever notified to simply go online instead of you making an appointment he stated usually that would have been done... I said and... he says and what? I asked where to make a formal complaint, he then states I am the highest level you can complain to. We go back in forth and he threatens to close my account and call the police. I've banked with this bank for 36 years. This is the worst service. He never offered to get the problem resolved too busy waving who he was around and his threats. I will sue if this clown closes my account. He should be fired. Two weeks ago we called and spoke with him about making a large cash withdrawal from my wife's account, she was on speakerphone, and I could hear how rude he spoke with her. I intervened and asked, why was he talking to her like that, she can hear perfectly fine. He promised to order the cash and notify us, he never did. After day two of waiting, we went to the bank, he had it all screwed up, saying that they didn't have large bills and we would have to come back or we could wait for small ones. This was pre-arranged, this should have been handled prior to our arrival. We waited for 1 hr without incident.