Called EDD to report and dispute a transaction. Totally interrogated by representative, unlike ever before with BofA. --Where do you keep your card? --Where do you keep your PIN? How did this become about me and not the merchant who charged me twice for services as I was disputing? Additionally, are these and other [censored]ic questions being asked of me to somehow blame me or to offer me suggestions? Or are these being asked because EDD recipients are less trustworthy, intelligent, or possessing of common sense? I obviously tattooed my card number on my forehead and my PIN on my chin...how disrespectful and full of derogatory connotations for anyone of even minimal intelligence. Then, the investigation will take 90 days...great for everyone other than myself, as the customer. My money sits unavailable to me, available to the merchant, and BofA EDD is concerned that I may be handing out my card number and PIN to everyone because I'm stupid. That is definitely how it feels and, I dare say, this feels aimed at certain populations of individuals and smacks of elitism, racism, and disregard for others who are currently experiencing serious difficulties. It is unfortunate that California EDD partnered with such a disrespectful and money-grabbing bank that is already well-known for its poor customer service and global greediness.