I recently have problem withdrawing cash out from ATM which stated than my debit card was inactive. However, my card expiry is on 11/21 which is still 3 months away. I have tried calling the customer service hotline since 6/9/21 2-3 times and even left my contact number down. However, till 7/9/21 I still do not receive any call back from the customer service thus i made another call. I having waited 2 days but I still didn't get any reply as they said the hotline was busy. I was busy working in hospital amidst COVID-19, and the operating hours of Bank Islam branch nearby is 9am-1pm, which I am not convenient with. I am in urgent need to withdraw some cash out which made me frustrated following the poor hotline customer service which stated will reach back to me ASAP since I have left my contact number. Therefore, I would like to request prompt reply from Bank Islam regarding this matter. Thank you.