Went into a store on 07/25/21 to get a wireless internet hotspot. Bought a wireless hotspot and specifically asked about refunds. The sales person walked to whom he said was the manager, returned and indicated that a 14 day return was the case. I returned it the next day due to issues with the product. Not connecting, slow speed, disconnecting. I was then told there were no refunds. I did not expect a refund of the plan and connection costs. Just the cost of the device. He said to call AT&T which I did and was transferred to a third party insurance company that had nothing to do with AT&T. Second time I hung up after thirty min.