Totally unacceptable. All I requested was a new full lower denture to replace my broken one. I brought it in with me and it should have been a very simple procedure to make me a new one. Instead, the doctor made me a denture which was to correct my bite. It did not fit at all and was very uncomfortable. She never even checked the occlusion! I am a retired chairside dental assistant and also a paralegal. I know very well how dental procedures are correctly performed. After several argumentative discussions, I was informed I would be given a full refund once returned the newly constructed denture. As this was charged to my Care Credit account and I have already received a statement, I hesitate to return the denture and will not due so until I am assured, in writing, that my account shows a zero balance.