17 Jul, 2021 → by ClaimboUser780369
Plan comparison unavailable on single month bill
1
I moved from the SRP provider area to the APS provider area. I understood the SRP plans. I'm an engineer, and APS's plans look purposefully confusing. After 2 months at my new home, I wanted to compare plans for the July bill, but APS's only comparison is not available and tells me to call for help. I called, and the person on the phone was useless. They could not tell me what I might have paid under other plans. If the plan is understandable by APS, they should be able to tell me what my bill would have been under each plan on their list. Now, I will set up a spread sheet in Excel and try to understand the purposefully-confusing rate plans which the Arizona regulators allowed APS to have.