27 Apr, 2021 → by ClaimboUser140005
IPad 7 (2017)

2

I bought this IPad 7 in December 2017 from the Apple Store at Gateway Mall. Difficulty in recharging was first detected within a year. The charging cable plug had to be wiggled into place within the lightening port to obtain a secure connection. By March 2021 a reasonable connection became almost impossible. In requesting a repair I am advised by the tech dept at Gateway that my otherwise perfect tablet is unrepairable. Appartently the connectors are badly corroded. Amazingly a 2013 Samsung Galaxy phone and IPad 3 living in the same environment show no such ware. A policy of not repairing Apple products cannot be accepted as it is more than obvious that the lightening port of this particular batch is inferior. Regardless of any warranty period involved Apple should attend to a satisfactory repair. Regards Noel Hunt
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