14 Jun, 2021 → by ClaimboUser705475
Bay windows and double Hung Units
2
The windows were order on 3/5/21, via Home Depot order No. H1245-165832. The windows were wrong. One of the window was not a Bay and the other window supposed to be one unit, but somehow Anderson separated the window (s). Home Depot decided to re-order on 5/24/21. The wait time for this new order is until 6/28/21. Called Home Depot and was told to call Anderson. Called Anderson on 6/14/21, to expedite the order, since the windows were order since March 5, 2021. The call was handover to a senior customer service rep. Phillip Mueller, was said that the production is the same even Anderson made and error or not. This gentleman, did not want to listen to the customer need. He insist that, he cannot help me and did not care to understand the issue. I asked to speak to his supervisor and he said that he is the most senior person in the Company. Please help me expedite this order. Thanks Balram Rambrich [protected].