I ordered a bed, sofa, dining table and vanity mirror on may 21, 2010. They delivered the bed, dining table/chairs and vanity mirror.on the 3rd of june. They assembled the bed but not the vanity mirror because they told us that they don't have the screws for it. They will just come back when they have the screws. At that time they didn't delivered the sofa because it was a back-order. The subsequent day as we sat on the chair, it was broken. We called the customer service and told them about the vanity mirror and the chair. Nothing happened. I waited for three weeks, until I chose to go back to the store. They told me that they will call me when they have the screws for the mirror. They delivered the sofa on the 28th of june but did nothing on the vanity mirror when all it need was screws. They have a show of that vanity mirror when I went there. I even questioned if I could just have that and they told me no because it was a show. I have a vanity where the mirror was just laying on the floor and a broken chair which by the way, they told me it was a back order. I waited for a second time and it's nearly two months so I went back to the store again. I told them I'm just gonna exchange my dining table which they did but still no screws for my vanity mirror. I just told them is it so complicated to go to Home depot or Lowes for that screws. It was so frustrating the way they handle their customers. They should replace their customer service people for they cannot relay messages. I was so disappointed the way they handle the situation.