As of June 26, there have been 4 attempts to service the A/C have done recalls for a tech to come out to look at the HVAC system as of today in three degrees my home is without A/C. We are loyalty customers for over twenty plus years; within this time frame the HVAC has been worked on parts replaced and etc to get it up and running. This has been an ongoing problem with the HVAC system either we're without heat for weeks in the winter and/or A/C during the summer months; as stated above this has been the longest with out A/C in the home and multiply repairs has be done and nothing seem to be working for only a short period of time; lst service stated needed a part; weeks passed with calling following up on the A/C, therefore, was told the HVAC system needed Freon, in which we paid for this; the A/C only worked two days over the weekend; done a recall came out on Monday looked at it and the Tech stated it was working; when in fact it wasn't; the house remained btw 89 and 90 degrees; no air coming from the vents; called the same day and stating the A/C was not cooling the house; have done several recalls; called and was placed on hold for 2 hours before I hung up. My complain is the HVAC system needs to be replaced all the repairs possible has been done on this system which is over twenty years old; I am totally confused why this simply cannot be done when the investment in this home warranty insurance for the replacement as needed of unrepairable appliances in the home. When I call headquarters I was asked if I had hired a another company to come out to inspect the HVAC system and as from the numeral repairs on the HVAC system it will be replaced and transferred to an agent in consumer services to schedule another appointment, this I had already done; and we will have to pay for the a compressor and Freon; explained that we have already done, the agent JJ continued to say a service has been put into for 8:00 on Thursday. Therefore, it appears that this home warranty has no intentions of replacing the HVAC system and wanting to continue to request funds for services and recycle parts and/put bandaging the HVAC System.