My name is Dan Phillips, [protected], [protected]@outlook.com. On a recent trip to Brisbane I took a suitcase and a set of golf clubs in another bag. I thought that because both bags together weighed less than 23kg I would not have any problems. On arrival at the Nelson airport I was told that I should have purchased an extra bag to cover the bag containing the golf clubs. After weighing the bags, which came to approx. 21kg, the extra bag charge was waived. On the return trip, when the bags were weighed, they came to approx. 22kg, but the staff member insisted I pay Aus$160 for the extra bag. Could I please have my money refunded as the total weight was less than 23kg.