we sent a personal shipment of 30kg to Ottawa from al ain (Abu Dhabi) through this company on June 20th 2021. The full money for delivery was paid in cash. The arrangement was for the shipment to reach Ottawa in 2 weeks. We were regularly following up with one of the employees, Vahid. He was promising that it would be shipped in a short time and promised updates about the shipment status. After 6 weeks he told us that the shipment was still in Dubai customs as it contained food even though we already presented the company with this information when we specified its contents. Therefore we asked him to return the box with the money. His attitude was completely unprofessional, inefficient and careless. Up till today, aug 12th 2021 we still didn't receive the box nor the money. Also, he refused to give us the phone number of any of his managers, and said that he was the manager himself, which we know is not true. We called Dubai customs service to complain and they referred us to Dubai police for an official complain.