Tech came out on November 30th to install ring. He informed myself that he did not know how to install it. Paid him $200.00 up front from my credit card. He claim he tried to return to my card, but was unable. Call rep on December 16, 2019, she gave me an email, with that, no response from ADT to this day. It is unfair that an unqualified tech was sent to my home, it is unfair no one has contacted, me it is unfair your company does not have this info in your computer, and most of all, I really need my money back. I am a customer as well. My name is Mrs. Sandra Hemphill, I can be reachedat [protected] home/ [protected] cell / [protected]@gmail.com. Thank you.