On the average of once or twice a month, for several months throughout the year 2020, and up until July 2021, I have received numerous ADT advertising flyers offering "Home security system monitoring" for sum of $19.99 for the first 12 months and $28.99 for the remaining 12 months of a two year contract for the state of California. The last flyer indicates that the offer is due to expire on July 15, 2021, and that I should use code #CHK21 to see if I qualify for same day service. I believe that on June 28, 2021, I made the first call to the number listed on the flyer [protected] and spoke to a man who identified himself as "Nick", no further. I told Nick that I did not want the $100.00 Visa Rewards card or anything that ADT was offering for free. Most importantly, I reiterated that I was a former ADT client adding that all I wanted was to have my system activated for monitoring only at the $19.99 monthly rate. Nick scheduled an appointment and e-mailed me a confirmation "We're looking forward to seeing you" for what I believed then was to meet with a technician on July 2, 2021, between 10:00 am and 01:00 pm. On Thursday July 1, I received another e-mail, entitled "Your ADT Appointment Reminder" scheduled for July 2, 2021. As scheduled, on Friday July 2, 2021, instead of a technician, ADT Custom Home Rep., Dewey Jackson arrived at my home and of course, being a salesperson begun to offer equipment that I did not want, needed or ordered. When I showed Mr. Jackson the ADT flyer with $19.99 monthly monitoring offer, Mr. Jackson first photographed the flyer and stated that he was not at liberty to honor the $19.99 per month monitoring fee adding that he was going to discuss the price being offered in the flyer with his superior to see what he could do. That didn't make much sense. This is a document that was sent to me via USPS offering a price on paper that should be legally binding and any representative of that entity should have the authority to honor that offer. Mr. Jackson agreed to get back with me within a few hours. Because I didn't hear from Mr. Jackson, later on July 2, 2021, I once again called the number listed on the flyer and this time, while speaking with a person who identified herself as Alison, I informed Alison that I was recording the conversation. Alison granted me the authority to record the conversation and stated that she was going to send another representative name David Holland scheduled to arrive at my home on Monday July 5, 2021 at 10:00 am. I later noticed that while I was speaking Alison, Mr. Jackson had sent me an e-mailed me entitled "Your ADT Security Proposal" listing several items of equipment that I didn't want, needed or ordered, for the discounted sum of $285.00. Furthermore, the monthly monitoring introductory offer suddenly jumped to nearly three times the amount of $19.99 per month to $54.49 per month rate. On July 5, once again, I made telephonic with Mr. Jackson and I simply declined the proposal offer at which time Mr. Jackson stated that he was still going to work on something to see if he could reach a satisfactory level not necessarily near the $19.99 offer but somewhere close. He later sent me an e-mail entitled "You have been enrolled in the ADT Customer Rewards Program". Later that day, I called Mr. Jackson told him that the offer he had just made was unacceptable. I told him that I would freely and voluntarily refer ATD to my friends or family members but I should not be obligated to agree to such a program to achieve the $19.99 monthly payments, offered in the flyer. Besides, he still couldn't tell me how much my monthly monitoring payments were going to be. Perhaps $54.48? Being facetious. On the morning of July 7, 2021, upon receiving an ADT e-mail stating "Sorry we weren't able to connect", I once again called the number listed on the flyer, and spoke to a lady who identified herself as Sandy. After informing Sandy that I was recording the conversation, I told Sandy that ADT was disseminating false advertizing by refusing to honor a promotional offer. She then transferred my call to a man who identified himself as "John" no further. Upon answering the phone, I also informed John that I was recording the conversation. I then informed John of dilemma I was experiencing with having someone within the ADT organization honor the $19.99 monitoring offer. I added that I was a former client, I therefore did not need a salesperson, Reward Card or anything ADT was offering for free. All I wanted was the system to be activated for monitoring only at the promotional rate of $19.99 per month. I hate to be redundant with the mentioning $19.99 promotion but that is something ATD offered and is now refusing to honor. In fact I told John that I was considering reporting this incident to Consumer Affairs and the Better Business Bureau. First, John said that I lived in an area with custom homes therefore it was ADT's policy to send a field rep which is a sales person to try to convince me to upgrade my system. After placing me on hold for a short while, John came back on the line and stated that he was going to send Mr. Jackson a note delineating the fact that I wanted the system activated for the promotional rate adding that Mr. Jackson would later be reaching out to me to get that taken care of. I later received an e-mail entitled "Your ATD appointment confirmation" indicating that an appointment had been scheduled for later that afternoon between the hours of 02:30 pm and 05:30 pm. "We're looking forward to seeing you". The fact is that till this day, July 14, 2021, no one from ADT ever arrived at my home nor did they give me the common courtesy of calling me to cancel the appointment. On July 10, 2021, I received an ADT e-mail entitled "Swing into summer with $100 Visa Reward Card from ADT!" of a promotional monitoring contract starting at $28.99 per month, totaling $695.76 for the duration of a two year California contract. On July 12, I received another ADT e-mail entitled "Jose, thank you for expressing an interest in ADT". This e-mail further indicates that ADT is honored that I chose them to protect my property and hoped that everything went well with my recent appointment. The audacity. Based on the above, I find no other alternative but to arrive at the conclusion that it appears that ADT has deliberately delayed the process of activated my security system in an effort to avoid honoring the $19.00 a month promotional offer which is due to expire July 15, 2021. Furthermore believe that this is simply a strategy to force those clients like me who have gotten such offer, to consider the new introductory offer that was e-mailed to me on July 10, 2021, due to be implemented this month for the $28.99 monthly fee, $695.76, two year California contract.