To whom it May concern; your services has been very good to me and my family until 13th August 2021 when I mistakenly paid more money into Ackermans store Nedbank account. We realised day after that our monthly budget was dented buy that payment and we called Ackermans- Tenacity @ [protected] first day on the 14th August 2021 to request for the refund of the difference but till today we are told to wait 5 working days. For what is worth; it's me paid for my wife's Ackermans store account from my Nedbank account because my family we priotise paying debts. Even though we notified Tenacity of the overpayment and requested refund, their employees are still very arrogant. They will keep telling me and my wife with their arrogant Capetonian accent to wait for 5 working working days every time when we called to find out how far is the progress on their refund process It's a shame on us we can't afford to provide for our family this month even though we know that Ackermans store have our money somewhere in their Nedbank account. This morning I watched my wife's face When she was on call with Ackermans-Tenacity consultants on phone, trying to find out how is the refund process and all they gave her was to tell her to hold while transferring her call from one person to the other. I couldn't stand it because I am the one who made that mistake of depositing more money than we budgeted into Ackermans Store bank account. And I promised her that I will avenge her sorrow. I first thought it was best thing to do to honour your credits until you guys taught me otherwise by treating us like this. Your 5 working days have gone to far, especially your arrogant consultants with their Capetonian tones get very rude when they like.