My son dropped his car off to have all 4 tires replaced and as he was driving off, one of the tires flew off. The car was towed back to NTB and the staff &and the manager all seemed to think it was a big joke. Acting unprofessional, laughing saying my bad we forgot to tighten the lug nuts. My son informed the staff that his brake rotor was bent and the manager Calvin stated that I can just go and get you some parts at NAPA auto parts. My son said no, I want you to fix my car properly, be reimbursed and talk to the district manager. They stated we cant give out the number to the district manager; so well have him call you. The district manager Mr. Arias called my son and said his claim was being turned over to a insurance adjuster Joey Sedgwick. Mr. Sedgewick called my son and was highly unprofessional, rude, yelling at my son and hung up the phone on him. The next day, my sons car would not start and was towed to the Kohls Ford in Woodbridge, Virginia. Weve had no correspondence from NTB at all. User's recommendation: Don’t take your vehicle to NTB!!!