Update by user Jul 13, 2021 Finally was able to use the travel funds after about four hours on the phone a young man called me back and finally got it resolved. Still waiting for a $150 refund that was promised from early bird payment on a canceled flight from 2020. Original review posted by user Jun 13, 2021 I booked Southwest vacations December 2019 for May 2020 of course had to cancel I was offered additional money to rebook. I took a trip this year and had left over funds. I've tried to use the left over funds and get the error message "technical difficulties". I spent two hours on the phone to be told call back Saturday ,one hour on hold, then told the people I need aren't available weekends. It also takes 90 days to refund a credit card which is ridiculousNEVER refund User's recommendation: NEVER ACCEPT TRAVEL CREDITS GET YOUR MONEY BACK!!!