I went to the website to update my email address and apparently there is no way to do it online? So I called the 877 number and after holding for over 40 minutes I talked with a CSR and she said she would update it for me. But the new email never worked and now I'm locked out. I called back and waited 30 minutes, only to be told I'd have to call back tomorrow. Moral of the story, don't update your email. Why do they make this so hard?? I still cant get into my account and I had a cert to use. Ive had this account for years. User's recommendation: Don't change your email.