Update by user Jul 30, 2021 They credited my missed meal and got it straightened out.. Original review posted by user Jun 30, 2021 I tried using the app, the website, by phone call, and by e-mail. Nothing! This is ridiculous. I sent a copy of my receipt by e-mail a week ago, and no response. I am at the point of boycotting Outback and Bonefish Grill because of the terrible service regarding this reward program. When you call, they just leave you on hold with the same ridiculous message that your wait time is greater than 3 minutes. User's recommendation: Avoid the frustration, and ignore this reward program.