7 Aug, 2021 → by ClaimboUser752985
They sold me non existent flights, canceled it 2 weeks later and told me to wait for at least 3 months for the refund
1
DI purchased Round trip tickets from San Diego to Kiev on July 18. Booking number 15780****. They said that trip is confirmed by Lufthansa. However, they never provided Lufthansa booking number. 2 weeks later they canceled the trip and offered much worse alternatives in terms of length of travel (3-4 times longer) and more expensive (I had to pay extra &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;gt;$1,000. I chose refund but it said it will take them 3 months or more because of Lufthansa policy. I called Lufthansa and they told me the following: if cancellation is done by Lufthansa, they refund within on top they never had these flights scheduled.3-5 business days