Original review updated by user Aug 08, 2021 I applied for a partial refund while at the airport where we were turned away from our next leg of our travel to get home. Since then I have sent emails when they were accepting them and have only heard that they are processing it. This was approx. 12 months ago. They have since deleted all methods of contacting them and no providing no customer. service what so ever User's recommendation: Do not use there services period. Give them a taste of there own medicine. You will lose all of your investment in your travels with them.