Horrible service and outsourcing what use to be an excellent customer service department

/ 80 reviews

27 Jul, 2021 → by ClaimboUser124388

I have had AHS for over 20 years and the service has gone from excellent to horrible and inexcusable. They had a call center in Memphis Tennessee and now they have outsourced everything to the Phillipines making it very difficult to communicate. I could go on a rant paragraph after paragraph, but my time is limited. Do not waste your time or money with this horrible company companystary youwill be User's recommendation: stay away.

Household Services

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American Home Shield - Other Reviews

》 No customer service, no follow up, no resolution

》 Repairs not completed in timely manner. Waiting almost a month to get my ac until repaired.

》 Called for service on June 14, 2021. No one was able to get to our home until June 18, 2021. Service person said he needed to order parts. He will be here July 2, 2021. Our refrigerator has been l

》 Wrong dispatch

》 Everything is fine… your company is the best!

》 I have been calling for 2 weeks for a supervisor and Nothing 3 weeks without a refrigerator

》 No servicev

》 They can’t come out until next week and I need my refrigerator before that

》 No communication AC Down a month later

》 No reimbursement

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