I purchased 2 recliners AND was fine with being told of the delays from the manufacturer. I live 168 miles from AFW and received them today. One shiny New with tags and the other USED with scuff marks and OBVIOUSLY the floor model!! Paid $100 delivery plus lost 1/2 day of work! Only to have customer service say I have one in stock WELL that one in stock should have been here in my house with the other new one!! I didnt ask for the floor model, nor pay a reduced price for it. More lost work nowpricepricefoMorelostlosnowPLEASE