You never consider; if the phone is good or bad; you give away poor battery phones; that have no replacement batteries. You then promise a discounted phone; if we need; a replacement; and turn around; and take away; you just don't care! Then you charge almost $100 for a new phone. If we have Lifeline; you expect us; to call you; to cancel; you never, even have, considered; sending; private email form; to fill out; and and then send back to you.find better phone company care! User's recommendation: get better phone company.