To whom it may concern; I am writing to provide you with further details regarding my interactions with your company whom provides services to the Midland, TX area. I originally called to inquire about the inflation to my bill and the subpar services I had received over the last year. I underwent 4 separate connections beginning with the customer service representative, Bella. I was then transferred over to the retention department following my expressed disappointment in your company. I again, had to explain my situation and my disappointment. She stated (couldn't understand her name) she could not help me due to disconnect of services. I asked if there was any way to look at my account history and she stated she could not unless I paid the past due balance, which to me seemed ludicrous. I further explained I was not going to pay your company until my concerns were resolved. She stated she could not help me and I was again transferred over to another department. The gentleman named "Omar" asked me again as to why I was calling. Being the third time explaining my situation, I was short in my explanation. He went on to say what is wrong with you, are you ok? I said I'm fine, I need someone to please resolve my issues or I will be forced to find another service provider. He then went on to say "if you don't want to pay find someone else". Once again, I reiterated the fee was not of concern, it was my poor services and treatment. I had experienced no internet service for approximately 3 months and continuous drops in service. As you know, the pandemic forced most people to work from home so it was imperative I had reliable service. Now very quickly, I handle high risk multimillion dollar contracts as a risk analyst, so drops in service are completely unacceptable. I ended up having to use my cell phones' Hotspot to meet with potential clients. I explained this to "Omar" to no avail. He again replied with you must pay your bill to have any further resolution. I stated I do not give a damn about the bill, and I demanded an appropriate review and resolution of said errors. His final response was "I'm warning you" and proceeded to hang up on me. Naturally, I was very perturbed by his treatment of the situation and his poor communication with me. This, was by far, the worst treatment by a company in whom I pay for a service. I called back and was connected with "Mark" whom was very understanding and professional. He did all he could to rectify his coworkers behavior and restored my services for no fee until I could speak with a Supervisor. The call was seamless. However, I was told I would receive a return call from the Supervisor on Friday afternoon of August 13th in approximately 15 minutes. I have yet to receive further communication. I am truly uphauled at the treatment and lack of respect for a customer. Now mind you, I did not call for a handout or a story to not pay my bill. I called to regain my confidence in your team and to provide you with the opportunity to retain my business. At this point it is highly unlikely I will. Please read this letter carefully and treat me in the manner in which, I myself, conduct business. Honesty, Integrity and respect. The lackadaisical action of the Supervisor speaks volumes to me already. Please do not reaffirm my current dismay concerning Suddenlink. I'm not certain this is a daily monitored email but I do plan on calling the corporate office in the event of that no effort is made by your organization , 18AUG2021 to further discuss this matter. I am a no nonsense businessman and feel your team should go above and beyond to serve your customers. I'm certain a man in your position would not last long with the very poor work ethics your subordinates have displayed on numerous occasions. I will be watching for your response in the very near future. I am available 0100 - **** UTC today (16AUG21) and tomorrow (17AUG2021) Respectfully, Daniel C. Azcarate M.Sci.Fin (432) 488-**** User's recommendation: Research and review your monthly statements closely.