7 Sep, 2018 → by ClaimboUser569908
Shipping and customer service sucks.
1
1. Didn't know, but they said shipping takes 24-48 "business hours" which took three full day (mon-thurday, Just time to get shipped!). 2. They said delivery take 3-8 business days, which ended up two weeks..? don't say three to ~ just say 10-14days. 3. I was keep contacting them that I'm traveling soon that I can't receive the package if it comes late. > customer service cannot do anything. just saying "track the package". or refund later. How can you so sure the package in front of apt door will be there for months! It could be stolen..pretty sure. 4. Every time had to speak with different person. Explaining my situation again and again.. Most importantly, they were accusing me not knowing their billing department had problem with billing discrepancy and delayed the shipping which later found out there is no problem. Communicate! So annoyed. Guess I can't even get a refund cause I'm leaving the States! waste of money.