Have spend several hours on the phone trying to get Costco travel customer on the phone and the wait time on my last attempt was 10-20 minutes that I ended up hanging up at 1:31 minutes. If it's an emergency good luck trying to get assistance. In total I have made 3 to 4 attempts to contact Costco travel and actually only gotten thru once with wait time exceeding 2-3 hours. User's recommendation: Stafing, staffing, staffing. Costco know your call volume and schedule staff based on your customers needs. You should be ashamed at this level of service.