E-mail to my doctor, she stated make an appointment for previous medication. Pain / low back issues. Phone appointments, it states is it Physical or Covid-19. Nothing else if your sick and in pain for previous condition. Customer Service, my doctor was not available, only a nurse. Can a nurse who is not trained in back spinal issues and pain get you the right help NOW? My previous doctor did not see cancer on my face. When I saw another doctor not kaiser. Kaiser wanted to cancel my health insurance. Can a nurse User's recommendation: There is always Emergency Care.