After exploring the 'net, I discovered Find A Grave changed operating system requirements without informing consumers ahead or after the change. The customer service line said agents weren't available, and told you to go to customer service online. However, I'm only a "guest "and wasn't allowed in to this section of the site. I'm no longer considered a member. Requesting to get into my own member page is an "error" as I've not updated my software. No hours for customer service were stated. User's recommendation: If the site works, side it when you can. For now, it's still free. However, where Ancestry.com is part of the network, I would be hesitant to pay their premium prices with the lack of customer service.